We are confident that you will be delighted with your online purchase. If, however, you are not completely satisfied, we offer a full refund on goods returned to us within 14 days. When we receive the goods we will give you a full refund of the amount paid.To exchange your purchase, call us on 01869 252323 or email email@example.com or firstname.lastname@example.org and we will be pleased to help. The right to return the goods to us will not apply if the jewellery has been worn or has been made or customised specifically for you.To return an item of jewellery:We advise returning your item by Royal Mail Special Delivery for insurance purposes. Wrap the item securely as you received it, and send to Biagio the Jewellers, Pioneer Square, Bicester, Oxon OX26 6FA. Alternatively you can return it to one of our retail stores at Bicester or Thame, Oxfordshire.This refund policy refers only to online purchases and therefore is not applicable to purchases made in our retail outlets.