Coronavirus FAQ (updated 03/07/20)

Are your stores open?

Our stores are currently open.

Our Thame shop re-opened on Monday 15th June.
Our Bicester shop re-opened on Thursday 18th June.

Can I place an online order?

Our online store is currently open and orders can be placed at this time. There may be some delay in processing.

Can I order online for home delivery?

Yes. Online orders for home delivery can be placed. Processing and delivery of our order may take longer at this time.

Can I order online for Click and Collect?

Click and collect orders can be placed online for collection from either store.
For the safety of our customers and staff, we are limiting the number of customers in our shops. You may need to queue before entering our shops when collecting your order.

I have a repair or special order waiting for me in store

All repairs, special orders and deposits are safely locked away. We will be contacting customers when our stores re-open.

How do I contact you about a query I have?

You can contact us in the following ways:
Online chat available on the website.
Calls to our store phone numbers are being redirected to a member of staff.
Emails will be replied to as soon as possible but there may be a delay at this time.


When can I expect my order to be delivered?

Orders are despatched by Royal Mail Special Next Day Delivery Service. The order will require signing for, please give a delivery address where you will be available to receive the items. This will be used as proof of delivery. If there is no-one to sign for the item a card will be left giving the option to have the item delivered at a later date or to collect the item from your local Royal Mail depot.We aim to send out orders on the same day they are received subject to availability of stock. We will send you confirmation of your order by email. If for any reason there is a delay with your delivery we will contact you straight away. Orders are despatched by Royal Mail Special Next Day Delivery Service, however please allow 5 working days for delivery.

How do I get my jewellery or gift personally engraved?

Jewellery and gifts can be engraved to add a special thoughtful touch. Many styles are available to choose from and we also offer the engraving of a specialist seal or family crest service.All our repair or design services carry our own personal guarantee of quality. For more information please call a jewellery advisor on 01869 252323 / 01844 217001, 9.00am to 5.30pm Monday to Saturday or e-mail your request to or

How is my gift wrapped and packaged?

Biagio the Jeweller is synonymous with fine jewellery presented in beautiful gift-wrapped boxes ready to give to a loved one at any time in the year. No time is more special than at Christmas, however, when the luxury gold box from Biagio appears under the tree or from someone's pocket.Order online and jewellery or watches will arrive luxuriously gift-wrapped with twirling gold silk ribbons - it's all part of the Biagio experience.Choose your gift online and opt to collect it from one of the Biagio the Jeweller stores in Bicester or Thame. View your jewellery and relax while we take care of the presentation. All you need to do is think of something just as beautiful to write in the matching gold card.

How do I contact Biagio the jeweller?

To talk to a jewellery advisor or diamond specialist, call one of our stores, Monday to Saturday 9:00am to 5:30pm:Pioneer Square, Bicester, Oxfordshire OX26 6FA 01869 2523232 Greyhound Walk, Thame 0X9 3DY 01844 217001Alternatively, e-mail your enquiry to or

How will my jewellery or gift order be delivered?

If you choose a Royal Mail Signed For™ or Special Delivery option, a signature will be required on delivery. Please enter a delivery address where you will be available to receive the items; the delivery address can be your workplace or home. If there is no-one to sign for the item, a card will be left giving you the option to have the item delivered at a later date or to collect it from your local Royal Mail depot.

How do I find out about the latest collections and events?

Subscribe to our newsletter below for exclusive website offers, news of events and to be the first to preview new collections.

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